If you would like a member of our telecare team to call you, please complete the form below:
We will call you back within 2 working days between the hours of 9am - 5pm, Monday-Friday.
Are you currently receiving a council funded Argenti Telecare service? Click here.
How can I order?
Call us on 0345 265 8003 or email us on email@example.com and we will discuss our solutions with you and arrange a demonstration from one of our experienced Telecare Advisors. You can also request that we call you by completing the call back form on the website.
How much does it cost?
Our packages start from £19.99 per month excluding VAT. This includes an initial assessment from one of our Telecare Advisors in your own home, installation and training on how to use it.
Also included is cover for any technical faults to the equipment, including visits from an Argenti engineer if required. The contract also entitles you to a free of charge, annual re-assessment to ensure the package you are receiving remains the most appropriate solution for you.
Any additional sensors or products are charged separately and the additional cost for these would be discussed at the initial demonstration visit from our Telecare Advisor
What is involved in installing the system in my home?
If you decide to sign up for our service following your demonstration, our Telecare Advisor can install the equipment and show you how to use it during the same visit. If you prefer, we can agree to give you a call back and arrange a separate installation visit at a later date.
Are all homes suitable for the Argenti Telecare solution?
We can install the Lifeline box and pendant into any home that has a working telephone landline socket within 2 metres of a mains electricity plug socket.
What happens if I accidently press the button?
You can cancel the alert by pressing the green cancel button on the home unit. Otherwise, just explain to the response operator that you pressed it accidentally and she/he will end the call. It is important that you speak to the operator as if you don’t they will think that you are in need of help.
What are key holders and why do I need them?
Key holders are people who are willing to respond in the case of an emergency. These could be members of your family, friends and neighbours. We suggest our customers to have a minimum of two key holders and we recommend that they live within 20 minutes driving distance from your home. We will call them to come and assist you unless our operators feel you require the emergency services.
What is included in my monthly charge?
Your monthly charge provides access to our 24/7 Monitoring Centre, 365 days a year. The monthly charge also includes cover for any technical faults to the equipment, including visits from an Argenti engineer if required. As part of the Argenti service, our customers also receive an annual visit and a personal assessment by our experienced staff to ensure the package you are receiving remains the best solution for your needs.
What do I do if my equipment doesn't seem to be working?
If there is a problem with your equipment please call 0345 265 8003 anytime and follow the in-call instructions.
How do I inform you of a change in my circumstances?
Call 0345 265 8003 anytime and follow the in-call instructions. Our operators will be happy to help you.
How can I convince my not-very-tech-savvy parents that this is useful?
By telling them that they do not need any technical skills to use the service. It is a matter of pressing a button or not even doing anything for the automated fall detectors. They will call the monitoring centre when they detect a fall - without anybody pressing a button.
The equipment will be installed, explained and tested for your parents in their home. You can be there when this is done. And should it not work once, they can call somebody to fix it.
Why should I choose Argenti over other providers?
Because Argenti is a Council partnership. You know you are in good hands.
You know the company cannot default.
You know that should things get worse, the transition to Council services or Council guidance for domiciliary or residential care is not far.
Data Protection - please note we adhere to The Data Protection Act and will not pass your details to another company. Queries regarding the security of data should be directed to: firstname.lastname@example.org